Refund Policy

Effective Date: 13/03/2025

1. Introduction

At EvoDecks, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand our terms.

2. Returns & Eligibility for Refund

We accept returns and offer refunds under the following conditions:

Timeframe: You may request a return within 14 days of receiving your order.
Condition of Items: Products must be unused, in their original packaging, and in resalable condition to qualify for a refund.
Proof of Purchase: A valid receipt or order confirmation is required for all returns.

3. Non-Refundable Items

Certain products and situations are not eligible for refunds, including but not limited to:

Custom or personalized orders
Gift cards and promotional items
Items damaged due to misuse, improper installation, or negligence
Products purchased during clearance or final sale events

4. How to Request a Refund

To initiate a return and refund, please follow these steps:

Contact Us First
- Email us at info@evodecks.co.uk with your order details and reason for the return.
- We will review your request and provide further instructions, including the return shipping address if your return is approved.
Return the Item
- Once we confirm your return eligibility, we will provide the return address.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Processing the Refund
- Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method within 7 business days.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue. We will either replace the item or offer a full refund, including return shipping costs.